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Refund Policy for Online Orders
PLEASE NOTE: Our refund policy for in-store purchases is different than our web refund policy. The policy for in-store purchases is printed on your receipt and posted in store.
If, for whatever reason, you're not satisfied with your product from Showcase, you can return it to us for a full, hassle-free money back refund.All you need to do is contact our customer service number at 1-866-329-5694 and request an RGA (Return Goods Authorization) number. Once a customer service representative has provided your RGA number, simply ship your item back to us. Once we've received and inspected it, we'll provide you with a full money back refund.
At Showcase, we believe that customer satisfaction involves the entire process of visiting the site, shopping, purchasing, shipping and ultimately you - the customer - receiving and using the item. Once you get the item, you are unhappy with it, feel free to return it to us for a full refund.
There are certain exceptions to the Refund Policy for Online Orders.
- Consumable or perishable products (i.e. hair remover creams, skin creams, tanning lotions, lipstick, makeup or any other item that can “run out” or be used up) cannot be returned once they’ve been opened and/or used and/or consumed. Any unopened consumable or perishable items may be returned to Showcase
- A 50% restocking fee will be charged for opened books, DVDs or videos that are being returned.
- All items must be returned to Showcase in a complete manner. That means that products must be returned with their original packaging, along with any accessories, items, instructions, guides, bonus items, parts and videos that came with your original purchase order.
- The Showcase return policy takes effect once you receive your item and lasts for 30 days. Returned items must be postmarked within 30 days after you first receive your item, regardless of when the item in question was first used.
- All returned items must be sent to Showcase following the guidelines specified above. Failure to do so will prohibit Showcase from issuing you a refund or a replacement item. As well, the original item returned to Showcase will not be sent back to you should it not be sent to Showcase in the proper format.
- Online orders can only be returned to the Showcase warehouse via contacting a customer service agent and using an RGA number. Any and all Showcase stores cannot accept online returns at this time.
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