ShopAtShowcase FAQ

1. How can I place an order with Showcase?

You can safely place an order using our secure shopping site. Protected by VeriSign and using SSL credit card encryption technology, you can shop with confidence and peace of mind with Showcase.

You can use Visa, MasterCard on Showcase. Unfortunately, we do not accept checks or money orders.

If you wish, you can also call our customer support team at 1-866-329-5694 to place an order.

2. How are shipping & handling charges calculated?

Shipping & handling is calculated depending on a variety of factors, including:

Weight of item
Size of item
Number of total items being shipped
Shipping method used
Fragility of item
Location of shipping address
Taxes, duties and other shipping charges as required

All shipping & handling charges are calculated in real time, however they may not reflect actual and/or total shipping & handling costs incurred. A $5.00 correction fee will be charged for incorrect shipping addresses

3. When will my order ship out to me?

Showcase ensures that your order will be shipped to you as soon as possible. Every effort is made to ship your products on the next business day following your order.

When you have completed your order, you will receive an email confirming your order, the amount and the billing and shipping address. Once your order has been shipped, a second email will be sent to you featuring a tracking number, which you can use to track the status of your order.

Oversized or large items are not eligible to be shipped to a PO Box or to APOs/FPOs. If the size of the product cannot fit into a standard mailbox, then it cannot be shipped or mailed to a PO Box or to an APO or an FPO

4. What is the return policy of Showcase?

Showcase will happily accept any item for return within 30 days after you receive your product only if the item in question is in new or like-new condition. Refunds and/or replacement items will only be issued once the original item has been returned to our warehouse. This policy applies to web orders only.

There are exceptions to the Showcase return policy:

Consumable or perishable products (i.e. hair remover creams, skin creams, tanning lotions, lipstick, makeup or any other item that can “run out” or be used up) cannot be returned once they’ve been opened and/or used and/or consumed Any unopened consumable or perishable items may be returned to Showcase.
A 50% restocking fee will be charged for opened books, DVDs or videos that are being returned.
All items must be returned to Showcase in a complete manner. That means that products must be returned with their original packaging, along with any accessories, items, instructions, guides, bonus items, parts and videos that came with your original purchase order.
The Showcase return policy takes effect once you receive your item and lasts for 30 days. Returned items must be postmarked within 30 days after you first receive your item, regardless of when the item in question was first used.
All returned items must be sent to Showcase following the guidelines specified above. Failure to do so will prohibit Showcase from issuing you a refund or a replacement item. As well, the original item returned to Showcase will not be sent back to you should it not be sent to Showcase in the proper format.
online orders can only be returned to the Showcase warehouse. Showcase stores cannot accept online returns at this time.

5. How can I track my order?

Once your order has been shipped from the warehouse, Showcase will send you an email containing your tracking number. You can use this number to track your order online at www.dhl.com

Should you require assistance in tracking your order, please contact our customer service team at 1-866-329-5694.